1. Who we are
CH NET GUARD (“we”, “us”, “our”) is the data controller responsible for the personal data processed through this website and our services.
Controller details
Legal entity: [CHNG_PLACEHOLDER — full registered legal name]
Registered address: [CHNG_PLACEHOLDER — registered office address]
VAT / Tax ID: [CHNG_PLACEHOLDER — VAT or Codice Fiscale]
Email: privacy@chnetguard.com
Data Protection Officer (DPO): [CHNG_PLACEHOLDER — appointed if required under Art. 37]
2. What personal data we collect
We collect personal data only when you choose to provide it, or when it is automatically collected as part of standard web operations. Specifically:
Data you provide directly
- Contact form: name, email address, message content, and any optional information you include.
- Quote request form: name, email, company, country, selected services, budget range, project timeline, and project description.
Data collected automatically
- Technical data: IP address (anonymized after processing), browser type and version, operating system, referring URL, pages visited, and timestamps.
- Cookies: see the Cookies & tracking section below.
We do not intentionally collect any “special category” data (Article 9 GDPR) such as health, ethnicity, religion, or political opinions. Please do not include such information in form submissions.
3. How we use your data
We use the personal data we collect for the following purposes:
- To respond to your enquiries and provide the services you request.
- To prepare and send commercial quotes.
- To fulfil contractual obligations once we begin working together.
- To improve the website’s performance, security, and user experience.
- To comply with legal and regulatory obligations (e.g. tax, accounting, anti-fraud).
- To protect the website against attacks, abuse, and fraud.
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you (Art. 22 GDPR).
4. Legal basis for processing
Under Article 6 GDPR, every processing activity has a documented legal basis:
| Activity | Legal basis |
|---|---|
| Responding to contact / quote requests | Art. 6(1)(b) — pre-contractual measures at your request |
| Performing agreed services | Art. 6(1)(b) — performance of contract |
| Accounting and tax records | Art. 6(1)(c) — legal obligation |
| Website security and abuse prevention | Art. 6(1)(f) — legitimate interest |
| Analytics & marketing cookies | Art. 6(1)(a) — consent (via banner) |
6. International transfers
Our primary processing occurs within the European Economic Area (EEA). Where any processor is located outside the EEA, we ensure adequate protection through one of the following:
- An adequacy decision by the European Commission (Art. 45).
- Standard Contractual Clauses (SCCs) approved by the Commission (Art. 46).
- Other appropriate safeguards as listed in Articles 46–49.
You can request a copy of the safeguards in place for any transfer by emailing privacy@chnetguard.com.
7. How long we keep your data
We retain personal data only for as long as necessary for the purposes for which it was collected:
- Contact & quote enquiries that don’t result in a contract: up to 24 months, then deleted.
- Client records and invoices: 10 years (legal requirement for accounting in Italy & Sweden).
- Server logs: up to 12 months, then automatically purged.
- Cookie consent record: up to 12 months from the date of your choice.
8. Your rights under GDPR
You have the following rights regarding your personal data:
Right of access
Art. 15 — obtain confirmation of whether we process your data and a copy of it.
Right to rectification
Art. 16 — correct inaccurate or incomplete data.
Right to erasure
Art. 17 — request deletion (“right to be forgotten”), subject to legal retention.
Right to restriction
Art. 18 — limit how we process your data in specific circumstances.
Right to portability
Art. 20 — receive your data in a structured, machine-readable format.
Right to object
Art. 21 — object to processing based on legitimate interests.
Right to withdraw consent
Art. 7(3) — withdraw any previously given consent at any time, without affecting prior processing.
Right to lodge a complaint
Art. 77 — file a complaint with your national supervisory authority.
To exercise any of these rights, contact us at privacy@chnetguard.com. We respond within 30 days, as required by Article 12(3).
10. Security
We implement appropriate technical and organisational measures under Article 32 GDPR, including:
- TLS/HTTPS encryption for all data in transit.
- Hashed and salted storage of any authentication credentials.
- CSRF protection on all form submissions.
- Regular security updates of the server stack and dependencies.
- Access controls and audit logging on the admin area.
- Encrypted backups with restricted access.
In the event of a personal data breach affecting your rights, we will notify the competent supervisory authority within 72 hours under Article 33, and you directly under Article 34 when required.
11. Children's privacy
Our services are intended for businesses and adult professionals. We do not knowingly collect personal data from anyone under 16 years of age. If you believe a child has provided us with personal data, please contact us at privacy@chnetguard.com and we will delete it.
12. Changes to this policy
We may update this policy from time to time. Material changes will be announced via a notice on the website and, where required by law, by re-requesting your consent through the cookie banner. The “Last updated” date at the top reflects the most recent revision.
13. Contact & complaints
For any privacy-related question or to exercise your rights, contact us at:
CH NET GUARD — Privacy
Email: privacy@chnetguard.com
You also have the right to lodge a complaint with your national data protection authority:
- Italy: Garante per la protezione dei dati personali — garanteprivacy.it
- Sweden: Integritetsskyddsmyndigheten (IMY) — imy.se
- Switzerland: FDPIC — edoeb.admin.ch
- UAE: UAE Data Office — dataoffice.gov.ae